Returns and Exchanges

Returns & Exchanges

If you are not 100% satisfied with your purchase, you may complete a return of eligible items in your order for refund within 30 days of the purchase date. Any credit or refund is applied to the original credit card used for payment. No credit or refund will be issued for items beyond the allowed return period of 30 days.

You may exchange eligible items 
within 45 days of the purchase date.

Some items in our stores are custom printed on demand and fulfilled by our partner TeeLaunch, therefore we do not accept cancellations, changes, returns, or exchanges for these items unless there is a defect with the item. This policy is clearly stated on all Teelaunch custom item pages. In the rare event that a Teelaunch item is shipped with a defect, we will offer a replacement or refund if the defect is reported within 30 days. Unfortunately, we do not accept returns or exchanges due to sizing issues.

To complete a return or exchange of eligible items, follow the instructions on the packing slip included with your order. For an exchange, please make sure to also list the desired item number(s) and requested sizing (if applicable).

Send items to:

GreaterGood®
11700 48th Ave
Allendale, MI 49401

In the event you do not have the packing slip included with your order, be sure to send your items with a return or exchange request written on a printed copy of your Order Confirmation email. Be sure to include your name, address, email and phone number on this sheet so we can confirm the origin of the order.

GreaterGood® does not pay shipping for returns or exchanges. You may return your package via the carrier of your choice. For your protection, we suggest using a shipping service that provides delivery confirmation, and that you insure the package for the value of the item(s) enclosed.

Original shipping/handling charges (including customs/broker fees & tariffs for international shipments) are non-refundable.


Items must arrive back to us in their original shipped condition with all original tags attached and original packaging and parts included. 
No credit or item exchange can be issued until we have reviewed the returned item and it is found to be in new, unused, unlaundered condition (if applicable) with all original tags attached and original packaging and parts included.

If an item is returned in a condition that is not new and has been used or damaged (including but not limited to being dirty, soiled, with hair, laundered, or damaged by smoke smell or liquids) no credit, refund, or other compensation will be issued.

Sales are final for all custom items, as well as Outlet and clearance items. Outlet items are products which are located in the Outlet category, are marked "Outlet" on the product page, and/or for which the customer received a discount of 30% or more from the regular item price. No returns accepted or refunds/credits allowed for Outlet and clearance items. Outlet and clearance items are limited to stock on hand.

Please allow 2-3 weeks for the arrival of your order and the processing of your exchange or refund once mailed.

Cancellations

Orders cannot be canceled once the checkout process has been completed, an order number issued, and shipment begins. However, orders that cannot be canceled may qualify for a return.

If a customer requests an order cancellation after the shipping process begins, refuses delivery of a shipped package, or provides a non-deliverable shipping address, shipping and handling fees are non-refundable and will be deducted from any credit or refund issued. The customer will be charged for both outbound and return-shipping charges associated with that order.

The amount deducted from the credit or compensation shall be the actual freight charges & handling fees charged by the freight carrier or supplier to us. For example, if UPS charges $5 to ship an item outbound, a $10 charge to intercept the package, and $5 for the return shipping cost, that full $20 shall be deducted from the refund or compensation amount. We kindly ask our valued customers that they carefully review their orders before completing checkout so that there is no need to request cancellation or refuse delivery.

If We Made An Error or Your Item Arrives Damaged

If a problem with your merchandise is the result of our error, please contact us so we can make it right!
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How do I earn a free gift?

The ability to earn a free gift is based on the subtotal of qualifying items in your cart after applicable discounts have been applied. When that subtotal meets or exceeds a tier’s minimum, the free gift options within that tier become available to you.

There is a progress bar in the cart that will let you know how far away you are from reaching a free gift tier. You can only redeem one free gift, but you may swap to a different free gift from the same tier — or another tier that you qualify for — at any time prior to checkout. If you haven’t reached the first tier, then you will be able to view the free gifts, but you won’t be able to add one to your cart.

Will my free gift get automatically added to my cart?

No, the free gift is not automatically added to your order. You need to choose a free gift from a tier you qualify for and add it to your cart. You must add a free gift to your cart prior to checking out of the store in order to receive the free gift.

Can I earn a free gift from every tier?

No, you can only earn 1 free gift per order.

I already have a free gift in my cart. Can I change it?

Yes! If you would like to choose a different free gift simply add the new gift to your cart. The free gift you chose previously will automatically get removed. If you qualify for higher tiers, you are still welcome to select a free gift from a lower tier.

I qualify for all three tiers. Can I choose a gift from any tier?

Yes! You may choose a gift from any of the tiers that your cart qualifies for. You do not need to choose a gift from the highest tier you have unlocked.

Do all products count towards the free gift tier minimums?

No. There are certain products that will not count towards the free gift tier minimum. The Needed Most Fund, Subscribe2 Good™ product subscriptions, and products in the Gifts That Give More™ and Gift Card collections do not contribute to cart subtotals for reaching tier minimums.

Do I have to redeem a free gift?

No. You do not need to redeem a free gift at any point in your shopping experience.

Can I qualify for other offers (Free Shipping, Buy One Get One) and still earn a free gift?

Yes! Free gifts can be combined with other offers. In order to qualify for free shipping or order discount coupon codes your cart would still have to meet the terms listed in the Exclusions Apply page. Our Promotional Policies page has additional info on promotions and exclusions.

Are the free gifts always the same?

No, the free gift options may change at any time.

I saw a free gift option in an ad but I can't find it in the free gift tool.

Free gifts are while supplies last. If you saw a free gift listed in an ad there is a chance that the specific free gift you are looking for has sold out or is no longer a free gift option.

My free gift disappeared from my cart. What happened?

If you had a free gift in your cart from a tier you no longer qualify for, then the free gift is removed from your cart automatically. This can happen if you remove an item from your cart and the new cart subtotal is under that free gift tier's order minimum.

If you no longer have the free gift in your cart and you don't see the free gift as one of the options you can redeem, then the item might have sold out. Free gifts are subject to availability.

Can I purchase one of the free gifts even if I do not qualify for it?

You are welcome to purchase an item at its current price if you do not want that item as a free gift or if you do not qualify for it. If you qualify for the item but do not want it as your free gift, then do not add it from the free gift options. That will cause your current free gift selection to be removed from the cart. Instead, the best way to find that item is to put the product title in the search bar on the top right of the site.

I want additional quantities of a free gift.

You are welcome to purchase additional units of a selected free gift at its current price. Simply update the quantity of the item in your cart from "1" to the desired number. The additional units added to your cart will automatically split from the free gift. You will see one line item for the free gift. You will see a second line item with the additional units added to your cart and their current price.

My free gift isn't showing up as free in my cart. What do I do?

Does your cart only have one unit of the free gift? If you added additional units of the free gift to your cart, then those additional units will be split into a new line item that will show their current price.

Did you add the free gift over a day ago? If yes, there is a chance that the free gift promotional offer has ended and you can no longer earn that free gift.

Did you add the free gift from the free gift tool? If you went to the free gift's product page and added the item from there, then it will not show up as free in the cart. You must add the free gift from the free gift tool for it to show up as $0 in your cart.

I don't like any of the free gift options. Can I choose my own?

No. If you do not want any of the free gifts that you qualify for, then you do not need to redeem one. Feel free to check out the free gift options next time the promotion is running to see if one of those free gifts appeals to you!

Select Your Free Gift!*

*Limit 1 per order. .
Tier 1: Unlocked with a $25.00 order minimum. Just spend $25.00*!
Organic Tropical Infusion Soap
Organic Tropical Infusion Soap Valued at $9.95
Sea Turtle Love Mixed Metal Earrings
Sea Turtle Love Mixed Metal Earrings Valued at $14.95
Fund the Planting of Native Trees & Enrich Ecosystems
Fund the Planting of Native Trees & Enrich Ecosystems Valued at $15.00
Pet Portrait Kitchen Textiles
Pet Portrait Kitchen Textiles Valued at $20.95
The Naked Bee® Hand & Body Lotion
The Naked Bee® Hand & Body Lotion Valued at $8.95
Fluttering Friends Double Sided Dish Drying Mat
Fluttering Friends Double Sided Dish Drying Mat Valued at $20.95
Northern Lights Slipper Socks
Northern Lights Slipper Socks Valued at $18.95
Clear the Shelters: Send a Blanket to a Pet
Clear the Shelters: Send a Blanket to a Pet Valued at $12.00
Flexilight Cat Booklight
Flexilight Cat Booklight Valued at $16.95
Flexilight Dog Booklight
Flexilight Dog Booklight Valued at $16.95
Tier 2: Unlocked with a $45.00 order minimum. Just spend $45.00*!
Sweet Bee Packable Duffel Bag!
Sweet Bee Packable Duffel Bag! Valued at $24.95
Cotton Candy Puff Slide Slippers
Cotton Candy Puff Slide Slippers Valued at $14.99
Fund to Plant 50 Sq Feet of Flowers to Save Bees
Fund to Plant 50 Sq Feet of Flowers to Save Bees Valued at $22.00
Tigre Earrings
Tigre Earrings Valued at $29.95
Wildflower Tote
Wildflower Tote Valued at $9.99
Pet Portrait Memory Foam Floor Mat
Pet Portrait Memory Foam Floor Mat Valued at $9.99
Help Clear the Shelters: Fund a Pet Toy
Help Clear the Shelters: Fund a Pet Toy Valued at $14.00
Paw Print Birthstone Earrings
Paw Print Birthstone Earrings Valued at $24.95
Inspirational Gift Boxed Travel Mug
Inspirational Gift Boxed Travel Mug Valued at $8.99
Tier 3: Unlocked with a $60.00 order minimum. Just spend $60.00*!
Festival Pets Floor Runner
Festival Pets Floor Runner Valued at $36.95
Pet Love & Paw Pajama Shorts Set
Pet Love & Paw Pajama Shorts Set Valued at $14.99
Fund a Care Package to Help Rescued Horses
Fund a Care Package to Help Rescued Horses Valued at $38.00
Tie-Dye Kimono
Tie-Dye Kimono Valued at $19.99
Lava Stone Diffuser Necklace
Lava Stone Diffuser Necklace Valued at $42.95
Sterling & Amber Fluttering Friends Ring
Sterling & Amber Fluttering Friends Ring Valued at $39.95
Glass Plant Watering Globe
Glass Plant Watering Globe Valued at $29.95
Provide Food & Supplies to a Family in Need
Provide Food & Supplies to a Family in Need Valued at $34.00