Returns and Exchanges

Returns & Exchanges

If you are not 100% satisfied with your purchase, you may complete a return of your order for refund within 30 days of the purchase date. Any credit or refund is applied to the original credit card used for payment. No credit or refund will be issued for items beyond the allowed return period of 30 days.

You may exchange items 
within 45 days of the purchase date.

To complete a return or exchange, follow the instructions on the packing slip included with your order. For an exchange, please make sure to also list the desired item number(s) and requested sizing (if applicable).

Send items to:

GreaterGood®
11700 48th Ave
Allendale, MI 49401

In the event you do not have the packing slip included with your order, be sure to send your items with a return or exchange request written on a printed copy of your Order Confirmation email. Be sure to include your name, address, email and phone number on this sheet so we can confirm the origin of the order.

GreaterGood® does not pay shipping for returns or exchanges. You may return your package via the carrier of your choice. For your protection, we suggest using a shipping service that provides delivery confirmation, and that you insure the package for the value of the item(s) enclosed.

Original shipping/handling charges (including customs/broker fees & tariffs for international shipments) are non-refundable.


Items must arrive back to us in their original shipped condition with all original tags attached and original packaging and parts included. 
No credit or item exchange can be issued until we have reviewed the returned item and it is found to be in new, unused, unlaundered condition (if applicable) with all original tags attached and original packaging and parts included.

If an item is returned in a condition that is not new and has been used or damaged (including but not limited to being dirty, soiled, with hair, laundered, or damaged by smoke smell or liquids) no credit, refund, or other compensation will be issued.

Sales are final for Outlet and clearance items. Outlet items are products which are located in the Outlet category, are marked "Outlet" on the product page, and/or for which the customer received a discount of 30% or more from the regular item price. No returns accepted or refunds/credits allowed for Outlet and clearance items. Outlet and clearance items are limited to stock on hand.

Please allow 2-3 weeks for the arrival of your order and the processing of your exchange or refund once mailed.

Cancellations

Orders cannot be canceled once the checkout process has been completed, an order number issued, and shipment begins. However, orders that cannot be canceled may qualify for a return.

If a customer requests an order cancellation after the shipping process begins, refuses delivery of a shipped package, or provides a non-deliverable shipping address, shipping and handling fees are non-refundable and will be deducted from any credit or refund issued. The customer will be charged for both outbound and return-shipping charges associated with that order.

The amount deducted from the credit or compensation shall be the actual freight charges & handling fees charged by the freight carrier or supplier to us. For example, if UPS charges $5 to ship an item outbound, a $10 charge to intercept the package, and $5 for the return shipping cost, that full $20 shall be deducted from the refund or compensation amount. We kindly ask our valued customers that they carefully review their orders before completing checkout so that there is no need to request cancellation or refuse delivery.

If We Made An Error or Your Item Arrives Damaged

If a problem with your merchandise is the result of our error, please contact us so we can make it right!
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